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Introduction and Features
Introduction & features
Industry 4.0
Real time display
Timeline view
Preventive maintenance
Digital signage
Data entry tablets
API for custom apps
Velden UK Case Study
Shop Solutions Article
Modern Machine Shop Article

FactoryWiz Monitoring 


FactoryWiz Monitoring is a powerful, modern CNC machine tool and non-CNC asset monitoring and data collection system. FactoryWiz Monitoring is a complete on-premise intranet solution which provides software to drive all large screen dashboards, automatically e-mail historical reports with real-time status of manufacturing assets and process.

FactoryWiz Monitoring is NOT a cloud based system. It resides on-site where you have complete control of your data. Live and historical data can be viewed from anywhere in the world on ANY web enabled device: PC’s, tablets, and smart phones.  Equiped with an open architechture API this flexible, scalable system provides complete access to all fields for customers as well as data exchange/integration with other ERP manufacturing systems. FactoryWiz Monitoring prides itself on being MTConnect compliant as well as having the most native Ethernet and Serial monitoring protocols in our market space.

The majority of CNC Controls for the past 10 years have been fitted with CAT5 Ethernet and built-in data collection protocols which have never been utilized. The robust native protocols combined with MTConnect provide live productivity status and process changes such as Machine Status, Alarm Number/Message, Current Program Number/Program Name, Progress bar with % of Current Program completed, Feed, Speed and Spindle Load Override Dials, Active Tool, Duration of Current Status, Job and Batch Number along with Idle Reasons easily input by the operator using large buttons on a touch-screen display.

 Legacy CNC and non-CNC equipment can also be connected and monitored using off-the-shelf hardware such as Advantech ADAM (Data Acquisition Module) PLCs and MOXA-style Ethernet-to-RS232 components. When combined with the included State-of-the-Art FactoryWiz DNC software, the combination of ADAM and MOXA hardware can provide nearly the same monitoring information as a modern Ethernet equipped CNC control. FactoryWiz Monitoring Systems are provided as completely turn-key including on-site engineering for installation/training and hardware. A unique option is that any hardware may be sourced directly by the end-user.

Industry 4.0


Industry 4.0 (IoT) provides complete shop floor visibility through full machine/event monitoring and managed file transfers on your plant-wide network. It's what many call the "Smart Factory", where computer software systems like FactoryWiz monitor physical processes such as CNC machines, robots or assembly lines and present real-time information allowing management to make better decisions based on facts. This information is shared with all consumers on the network, including ERP and MRP systems.

Visualize all your critical machine data in real time via interactive charts, graphs, e-mails and texts from any web-enabled mobile device or PC in the world. All data is stored locally at your facility giving you full control of collected records. Front line managers receive the insight the need to streamline their work and improve operations, while giving executives real-time visibility and reporting the metrics they desire.

Real Time Displays

Here FactoryWiz Monitoring will show you the state of all your machines or just a subset. Are they running or idle, and for how long? Is there an alarm? Which one? Has the feed rate override dial been adjusted from 100%? Perhaps you are more interested in the current part name and count. There is a wealth of information available from your machines and here it will be boiled down into a simple list which can be read with a glance from almost any device with a web browser. Information presented in FactoryWiz can include:

Part nameCurrent part progress %
Block / sequence numberTool number
Mode (Production / Setup / Maintenance)Job / work order number
Time in current stateIdle reasons
Feed / rapid / spindle override dial %Batch size and percent complete


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FactoryWiz Monitoring has a number of helpful pre-defined reports to track your productivity. Compare based on machine, department, shift, or part produced. If you would like to analyze the data a different way, all reports are end-user customizable using Crystal Reports – or we can customize reports for you. Additionally you will find reports breaking down common idle reasons, alarm messages, and changes to tool and work piece offsets with old and new values and a timestamp of any changes. Configure your system to automatically email you a particular report every day, week, or month.

Timeline View

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A concise 24-hour snapshot of what one or all machines have been doing over a 24-hour period. The color-coded graph shows when a machine was running or idle, while superimposed lines show the position of override dials at that time. Quickly see if a machine was running for three hours while the feed override was at 10%, or if a set of machines all goes idle at the same time of day.

Preventative Maintenance

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It can be time consuming to keep track of machine runtimes for maintenance purposes, so many machine shops give up and perform the same maintenance on every machine, month after month, regardless of actual utilization. FactoryWiz Monitoring can simplify wear-based PM by keeping track of run-time and power-on-time for you and sending automatic notifications when a machine is due for PM. Operator-performed PM will generate a prompt on their tablet display while more complex maintenance notifications will be emailed to your maintenance supervisor. Flag the entry as recurring and the system will reset the notification automatically after each instance is performed.

Digital Signage

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When it comes to productivity data, visibility matters. FactoryWiz Monitoring is capable of driving large format TV’s and monitors mounted in your machine shop or in office areas. Utilize common overview displays or segment displays by individual department or cell. In most cases, having information visible in a common area will have an immediate positive effect on productivity as information about how long machines have been down and why gets utilized by operators and management alike. Additionally, because FactoryWiz Monitoring signage is customizable it can be used to highlight standardization issues for closer scrutiny. If changes to speeds and feeds need to be made, make sure that information is getting back to programming by highlighting on the board when manual overrides are performed.

Additionally, utilize our displays to improve communication between departments. When a machine is waiting for tooling or a quality assurance inspection, highlight that state on displays in those respective areas with a running timer showing wait time. Or use FactoryWiz Monitoring to proactively reduce wait time by having the CNC operator flag first article parts before the machine is even done running so your QA department can begin to prepare gauges in advance and monitor each machine as it nears completion.

Tablets for Data Entry

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Although FactoryWiz Monitoring gathers most information automatically, that information can be complemented by information fed to the system from your operators. Use any Android or iPad tablet to gather data such as current idle reasons, target batch quantities, work order numbers, or even just the operator’s name. Also provide operator notification of important events such as preventive maintenance requirements or quality issues necessitating a stop-work order.


Notifications banner

The automatic email feature is particularly useful for machines running unattended. Send an email (or SMS text message) when a machine enters a certain state for longer than a defined threshold. For example, if your EDM enters an alarm state while running a long job over the weekend, you can receive a message letting you know that the wire broke. Other popular uses include keeping track of machines running priority jobs or maintenance notification of pre-defined, serious alarms.

API for Custom Apps

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FactoryWiz Monitoring is an ideal platform for connecting to custom applications. The system comes with a complete .NET API encompassing everything that the system does internally. The FactoryWiz Monitoring API is clearly enumerated and makes it extremely easy to write C# or VB.NET applications interacting with your system. As an example, this custom API can be used to create:

• Machine communication modules for custom equipment

• HMI applications

• Displays

• ASP.NET Web sites using FactoryWiz data

• Data interfaces with other applications

In addition to the .NET DLL, most functionality is also offered via SOAP Web Service for access in a variety of other web architectures and programming systems, such as Java.

Behind FactoryWiz lies your MySQL database which you can access directly for more powerful queries using any application aware of MySQL or which can take advantage of MySQL’s ODBC Connector functionality.


FactoryWiz Monitoring is compatible with a wide range of CNC controllers. Newer controllers with protocols which allow for the transfer of machine status data will be the easiest to install and give the most information, but we are accustomed to accommodating a wide range of capabilities even within the same site. Below is a chart to help you understand what information you can expect to get from FactoryWiz Monitoring for each of your machines:

compatibility 2016


Refresh Your Memory, Inc., the company behind the FactoryWiz line of products, has been in the CNC communication business since 1983. Our customers are some of the biggest names in defense, energy, high-tech, medical, aerospace, automotive, and contract manufacturing.

We have qualified field technicians who will come on site to install your system, connect your CNCs, and then configure your system to work the way you work. A professional onsite installation saves you money by reducing your time investment and ensuring proper integration from the start.

Available Systems

FactoryWiz Monitoring is available in three different forms.

1. VMware Image – We provide a fully prepared OVF profile for your complete FactoryWiz Monitoring server in a tested and supported configuration. Load this into your existing VMware infrastructure and start utilizing FactoryWiz Monitoring without adding any new hardware.

2. Full Server – We provide a full physical server with FactoryWiz Monitoring pre-loaded in a tested, supported configuration. The full server will have RAID hard drives and dual network interfaces for connecting to a separate isolated manufacturing LAN.

3. Bring your own server – You provide a server for dedicated use as your FactoryWiz Monitoring server. This server must run a licensed version of Windows Server 2008 R2 or Windows Server 2012 R2. Because we must configure all database, web server, and software components on site, there is additional labor cost associated with installing and testing a “bring-your-own” configuration.

We recommend using option 1 or 2 for the most seamless integration and to ensure your server will be fully supported in the event of any future problems.

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